Return & Refund Policy
Return, Refund & Cancellation Policy
Effective Date: October 2026 • Version 2.0 • Governed by Consumer Protection (E-Commerce) Rules, 2020
1. Overview
At TC Smart Technology, we are committed to delivering industrial-grade precision and reliability. We recognize that occasionally a standard hardware product may need to be returned or replaced. This Return, Refund & Cancellation Policy outlines the procedures, timelines, and conditions applicable to purchases made on https://tcsmarttechnology.com.
7-Day Window
Eligible standard catalog products can be returned within 7 calendar days of verified courier delivery.
48-Hr DOA Report
Dead on Arrival or transit-damaged items must be reported within 48 hours for immediate replacement.
5–7 Day Refund
Approved refunds are credited directly to your original payment mode (bank/UPI) within 5–7 business days.
2. Conditions for Return Eligibility
To qualify for a valid return and refund, the returned hardware product must satisfy all of the following requirements:
- The item must be in completely unused, original, and resaleable condition.
- The product must be enclosed in its original manufacturer retail packaging, complete with all user manuals, warranty cards, power adapters, connecting cables, and accessories.
- All factory security seals, serial number barcodes, and tamper-evident warranty stickers must be intact and fully legible. Serial numbers must match our dispatch records and original GST Tax Invoice.
- The product must not show any signs of electrical abuse, high-voltage burning, improper wiring, reverse polarity, firmware modification, or physical trauma.
3. Dead on Arrival (DOA) & In-Transit Damage
If your shipment arrives visibly damaged, tampered with, or if the hardware fails to power on out of the box (Dead on Arrival):
- You must report the issue within 48 hours of delivery by sending an email to info@tcsmarttechnology.com or calling +91-7065122884.
- Attach clear photographic or video evidence showing the outer courier box, shipping label, damaged package seals, and the hardware device.
- Once verified by our technical support team, we will immediately arrange reverse pickup or provide a prepaid return courier waybill, and dispatch a brand-new replacement at zero additional expense to you.
4. Non-Returnable & Non-Refundable Products and Services
The following categories of products and professional services are strictly non-returnable and non-refundable:
- Custom Engineering & R&D Milestones: Custom embedded hardware prototypes, bespoke multilayer PCB fabrication, customized enclosure 3D printing, and dedicated component procurement runs executed under customer approval.
- Firmware & Software Code: Custom firmware development in C/C++/RTOS, custom software source code, and intellectual property deliverables transferred to the client.
- Deployed Automation Solutions: On-site or remote PLC/HMI/VFD programming, NI LabVIEW/TestStand test bench integration, robotic cell commissioning, and consulting hours already rendered.
- Custom AI Agents: Deployed and trained proprietary AI agents or workflow automation instances configured for client databases.
- Clearance or Consumable Items: Soldering consumables, bare PCB boards, wire harnesses, or items explicitly sold as "Non-Returnable" or "Final Sale".
5. Step-by-Step Return Procedure
Email info@tcsmarttechnology.com within 7 days of delivery with your Order ID, product serial number, and a brief explanation of the reason for return.
Our support desk will verify eligibility and issue a unique Return Merchandise Authorization (RMA) number along with reverse shipping instructions.
Securely pack the product in its original box with all accessories. Hand over the package to our designated courier partner or dispatch via a reputable insured courier service to our New Delhi center.
Our hardware engineers will inspect the item within 48 hours of physical arrival. Upon approval, your refund will be initiated to your bank account or original payment mode within 5 to 7 business days.
6. Order Cancellation Policy
- Cancellation Before Dispatch: You may cancel a standard hardware product order free of charge at any time before the status transitions to "Dispatched" in your dashboard. Any prepaid amount will be refunded 100% within 3–5 business days.
- Cancellation After Dispatch: Once an order has been picked up by the courier partner, it cannot be intercepted in transit. The Customer must receive the shipment and then initiate a standard 7-day return request. Applicable two-way courier shipping costs may be deducted from the final refund.
7. Need Assistance with a Return?
For any questions regarding product returns, warranty replacements, or refund statuses, our customer support and legal team are ready to assist you:
Email: info@tcsmarttechnology.com •
Grievance Desk: tcsmarttechnology@gmail.com •
Phone: +91-7065122884
Return Processing Center: TC Smart Technology, B-598, Pocket 11, DDA Janta Flat, Jasola Vihar, New Delhi – 110025, India.